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Terms of Service

Effective date: July 6, 2026

These Terms of Service (the “Terms”) govern your access to and use of the FieldOps software, websites, and services (collectively, the “Service”), operated by FieldOps (“FieldOps”, “we”, “us”). By creating an account or using the Service you agree to these Terms on behalf of yourself and, if you use the Service for a business, on behalf of that business (“you”, “Customer”). If you do not agree, do not use the Service.

1. The Service

FieldOps is field service management software for service businesses: jobs, scheduling, customer records, quotes, invoices, payments, team management, and online booking. We may improve, add, or remove features over time. Features marked as beta or “coming soon” may change or be withdrawn without notice.

2. Accounts and workspaces

  • You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account.
  • An organization workspace is controlled by its owner. Owners and admins control who can access the workspace and what roles they hold; FieldOps is not responsible for actions taken by users you invite.
  • You must be at least 18 years old and able to form a binding contract to use the Service.

3. Subscriptions, trials, and billing

  • Paid plans are billed in advance on a recurring basis (per the plan and seat count you select) through our payment processor, Stripe. Prices are listed on our pricing page and may change with at least 30 days’ notice; changes apply at your next billing cycle.
  • Free trials convert per the terms shown at signup. We may limit, modify, or end free trials at any time.
  • Fees are non-refundable except where required by law. You can cancel at any time; cancellation takes effect at the end of the current billing period and you retain access until then.
  • If a subscription payment fails, we may suspend or limit access to the Service after reasonable notice until payment is made.

4. Payments you collect from your customers

The Service lets you invoice and collect payments from your own customers via Stripe Connect. Those payments are between you and your customer: you are the merchant of record, Stripe processes the funds under your Stripe agreement, and FieldOps is not a party to the transaction, is not a money transmitter, and is not responsible for chargebacks, refunds, taxes, or disputes between you and your customers. Your use of Stripe is subject to the Stripe Connected Account Agreement.

5. Your data and your customers’ data

  • You retain all rights to the data you and your team submit to the Service, including your customer records, jobs, quotes, invoices, photos, and messages (“Customer Data”).
  • You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and support the Service.
  • You are responsible for the lawfulness of the Customer Data you collect — including having a lawful basis to store your customers’ contact details and to send them emails or text messages through the Service, and honoring their opt-outs.
  • Our handling of personal data is described in our Privacy Policy, and where we process personal data on your behalf, the Data Processing Addendum applies.

6. Acceptable use

You agree not to:

  • use the Service for anything unlawful, deceptive, or infringing;
  • send spam or messages without proper consent, or violate telecom rules (including A2P/TCPA rules for SMS);
  • probe, disrupt, or circumvent security or access controls, or access data belonging to another workspace;
  • resell, sublicense, or white-label the Service without our written agreement;
  • upload malware or content that is illegal or violates the rights of others.

We may suspend or terminate accounts that violate these Terms, with notice where practicable.

7. Third-party services

The Service integrates third-party providers (for example Stripe for payments, Resend for email, Twilio for SMS). Their availability is outside our control, and your use of them may be subject to their own terms. We are not liable for third-party services.

8. Intellectual property

The Service, including its software, design, and branding, is owned by FieldOps and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you send us may be used without obligation to you.

9. Termination and data export

You may stop using the Service and cancel at any time. On termination, your right to use the Service ends. For 30 days after termination we will make commercially reasonable efforts to let you export your Customer Data (CSV exports are available in-app), after which we may delete it in the ordinary course of operations, except as required for legal, billing, or security purposes.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DATA WILL NEVER BE LOST — KEEP YOUR OWN RECORDS FOR ANYTHING CRITICAL. THE SERVICE IS A BUSINESS TOOL AND DOES NOT PROVIDE LEGAL, TAX, OR ACCOUNTING ADVICE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIELDOPS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD (OR US $100 IF YOU PAID NOTHING). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Indemnity

You will defend and indemnify FieldOps against claims arising from your Customer Data, your use of the Service in violation of these Terms or the law, or disputes between you and your customers or team members.

13. Changes to these Terms

We may update these Terms from time to time. For material changes we will give notice (for example by email or in-app) at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

14. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which FieldOps is organized, without regard to conflict-of-law rules. The parties will first attempt in good faith to resolve any dispute informally by contacting us at the email below.

15. Contact

Questions about these Terms: runfieldops@gmail.com.